Our Privacy Policy

Introduction

Here at RADICALi, we are committed to respecting and protecting your privacy and security and to continuously adopting best practices to achieve this outcome. We – meaning Radicali Pte. Ltd., doing business as Radicali (also “Radicali,” “our” or “us”) – prepared this Privacy Policy to help you understand our practices with respect to the collection, use, and disclosure of personal information we collect from you through our web applications (the “Products”), our websites that link to this Privacy Policy, and any other services we provide to our customers or end users (collectively with the Products, the “Services”). By accessing or using the Services, you agree to this Privacy Policy and our Terms of Use.

What data do we collect?

What types of information we collect from you depends on how you use the Services, what Services you use, and what information you choose to provide or make available to us. Generally speaking, we collect the following data:

  • Personal identification information (Name, your business email address, postal address and phone number, and any other data pertaining to you and provided by you to Radicali)
  • Any information, data, content and material you upload through our Products
  • Information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier), pages or features of our Products used and associated dates and time stamps, search terms, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons, session replay scripts, and similar technologies (“tracking technologies”). We may also work with third party partners to employ tracking technologies.
  • We may collect limited location information. For example, we may use Google Analytics to convert your IP address into a rough geolocation to understand in what areas our users are located and to improve and personalize our Services (for example, to display time data in the correct local time).

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Create or register an account, and when we administer your account
  • Input information or data into any of our Services, or post or upload Content to our Services
  • Submit questions, requests, other communications to us via forms, email, or other communication media
  • Contact us for customer support or technical support
  • Visit any of our websites
  • Apply for a job with us
  • Participate in any promotions, demonstrations, surveys, or other marketing events
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services you use (or features of the Services). These purposes may include:

  • Providing the Services to you
  • Responding to requests or inquiries from you
  • Providing customer support or technical assistance
  • Contacting you to provide product updates and information about products you have requested or purchased
  • To produce and share aggregated insights that do not identify you
  • To analyze metadata related to your use of our Services
  • Marketing our products, services and features that you may be interested in, and monitoring the performance of our advertisements and marketing efforts
  • Creating or administering your account, including identifying you with your account or the account of a Radicali customer
  • Billing you
  • Deriving market insights, ways to improve the Services, and other business analysis or research purposes
  • Customizing existing and future product offerings and other aspects of the Services to you and other users
  • Securing the Services and our systems, and protecting your information and data
  • Any legitimate business purpose, provided that the information is aggregated and anonymized

How do we share your data?

We disclose information we collect in the following cases:

  • You asked us to, or otherwise gave your specific consent. Provided however, you can withdraw your consent by giving us a prior written notice within 15 days.
  • With third-party service providers who enable certain features or functionalities of the Services that you’ve requested
  • With vendors we engage to help us gain insights and analytics into how the Services are used and how they might be improved
  • As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others.
  • As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of our business, assets, or stock.
  • With others for any legitimate business purpose, provided the information is aggregated and anonymized.

How do we store your data?

We host all our services on Virtual Private Clouds and follow Identity Access Management protocols to ensure security in the cloud. As such, we process and store information on servers located in the United States and Singapore, and we may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. We work with Amazon Web Services (AWS) and rely on their compliance standards for security of the cloud. The AWS environments that host our services maintain multiple certifications for its data centers, including ISO 27001. For more information about their certification and compliance measures, please visit the AWS Security Website.

By using the Services, you consent to the transfer of information (including Customer Information, Content, and personally identifiable information) to locations that may be outside of your country of residence. You acknowledge and agree that, as a condition of providing any Content, you can legally transfer it to the United States, Singapore or another country.

How do we secure your data?

We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at privacy@radicali.io.

Marketing

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at privacy@radicali.io to opt out. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

Managing your information

You have many choices to access data we collect about you and about how we use or disclose that information.

You may access, correct, amend, or delete data by accessing it within our Products. You control all content you upload except in some limited cases, such as questions that are posted on AskMICA, which may not be deleted. Content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history and base snapshots. If you would like to permanently delete data from your account, please contact us at privacy@radiciali.io. Please note that permanent deletion of your data through this process may impair or disable those features with respect to that data.

You may access, correct, amend, or delete data we have about you by logging into your account and navigating to your Account page. If you wish to delete your account, you may do so through your Account page. If you do, personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We shall automatically delete or cease to retain any data / anonymized data collected from you in the event retention is no longer necessary for our legal or business purposes.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request us to erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at our email: privacy@radicali.io

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org. We may use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Recognizing you on our website and remember your previously selected preferences.
If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use the Services.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. By continuing to use this Website after revisions become effective, you are agreeing to the revised Privacy Policy. If you do not agree to the revised Privacy Policy, please stop using this Website. This privacy policy was last updated on 14 February 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Email us at: privacy@radicali.io.
  • Or write to us: The Data Protection Officer, Radicali Pte Ltd, 160 Robinson Road, #14-04, Singapore Business Federation Centre, Singapore 068914

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2020 Copyright. RADICALi Pte Ltd
160 Robinson Road, #14-04 Singapore Business Federation Centre
Singapore 068914